Privacy Policy

1. Introduction

SecureLink ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share information when you use the SecureLink SOS mobile application, including the iOS and Android versions of the App.

By installing, registering for or using SecureLink SOS, you acknowledge that your information will be handled as described in this Privacy Policy. Where required by law or platform rules, the App will request your permission before accessing sensitive device capabilities such as location, camera, microphone or notifications.

2. Information We Collect

We collect only the information needed to provide the App's safety, monitoring and emergency response functionality.

2.1 Account and Contact Information

• Name or user identifier, when provided or assigned by your organization or monitoring service.
• Email address and phone number used to verify your account, contact you, provide support and associate your device with the monitoring service.

2.2 Precise Location Data

• SecureLink SOS may collect precise GPS location data while the App is in use and, when permitted by the user, while the App is running in the background.
• Background location is used to support safety features such as SOS Alerts, On My Way, group monitoring, professional monitoring and emergency dispatch assistance.
• Location data may be transmitted to the SecureLink Monitoring Center during active monitoring sessions, SOS events or other safety-related workflows enabled in the App.

2.3 Multimedia Evidence

• When an SOS alert or security event is triggered, the App may capture, upload or transmit photos, audio recordings and video clips from your device.
• This information is used as emergency evidence to help the monitoring team assess the incident and coordinate an appropriate response.
• The App will request access to the camera and microphone where required by the device operating system.

2.4 Device, App and Technical Information

• Device model, operating system version, app version, device identifier or installation identifier, battery status, connection status and diagnostic information.
• Push notification tokens and related delivery information used to send security alerts, confirmations and service notifications.
• Technical logs required to maintain, troubleshoot and secure the App and monitoring platform.

2.5 Alert, Monitoring and Service Data

• Alert type, date and time of the event, monitoring session status, assigned account or group, operator actions and response history.
• Information generated when the App communicates with the SecureLink Monitoring Center or the SoftGuard platform.

3. How We Use Information

We use the information collected through SecureLink SOS for the following purposes:

• To provide personal safety, SOS alert, professional monitoring and emergency response services.
• To identify the user, device and account associated with an emergency alert.
• To track location during active safety features such as SOS Alerts, On My Way sessions or group monitoring.
• To send critical alerts, push notifications, service confirmations and operational messages.
• To provide relevant emergency data to monitoring operators, dispatchers and, when necessary, emergency authorities.
• To maintain, protect, troubleshoot and improve the App and related monitoring services.
• To comply with legal, regulatory, security and safety obligations.

4. Background Location, Camera, Microphone and Notifications

• Location: Used to locate the user during SOS events, active monitoring sessions and emergency workflows, including when the App is in the background if permission is granted.
• Camera and Photos: Used to capture or attach emergency evidence when an SOS alert or security event is triggered.
• Microphone and Audio: Used to record or transmit audio evidence during SOS or emergency events, when supported and permitted.
• Notifications: Used to deliver critical security alerts, event updates, service messages and monitoring confirmations.

5. How We Share Information

Your information may be shared only as required to provide, secure and support the App's safety and emergency response services.

• SecureLink Monitoring Center: Alerts, location data, multimedia evidence and related event information may be sent to the monitoring team for immediate assessment and response.
• Emergency Authorities: When the monitoring team determines that official intervention is required, relevant emergency data may be provided to police, fire, medical or other emergency services.
• SoftGuard and Technical Service Providers: SecureLink SOS may use SoftGuard as the monitoring platform provider and may rely on technical providers for hosting, push notifications, diagnostics, security and app infrastructure. These providers process information only as needed to deliver and support the service.
• Legal and Safety Requirements: We may disclose information if required by law, court order, regulation, valid legal process or when necessary to protect users, the public, our services or our legal rights.

We do not sell personal information. We do not use emergency location, audio, video, photo or alert data for advertising or unrelated marketing purposes.

6. User Consent and Control

You can manage App permissions through your device settings, including location, camera, microphone and notifications. Revoking these permissions may significantly limit the App's ability to protect you during an emergency.

Depending on your account configuration, some monitoring services may be enabled or managed by your organization, security provider or monitoring center. If your access is provided by an organization, that organization may also define how the service is configured and used.

7. Data Retention

We retain personal information, alert records, location history and multimedia evidence only for as long as necessary to provide the service, support emergency response, comply with legal obligations, resolve disputes, maintain audit records and protect the security of the platform.

Retention periods may vary depending on the type of information, the applicable legal requirements, the monitoring agreement and operational safety needs.

8. Data Security

We implement administrative, technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure or destruction. These measures may include access controls, secure communications, monitoring, logging and operational security procedures.

No method of transmission or storage is completely secure. However, we work to protect personal information using measures appropriate to the nature of the data and the emergency services provided by the App.

9. International Data Processing

Depending on your location, the location of the monitoring center, the SoftGuard platform and our service providers, your information may be processed or stored in countries other than your country of residence. Where required, we apply appropriate safeguards to protect personal information when it is transferred or processed internationally.

10. Children’s Privacy

SecureLink SOS is not directed to children under the minimum age required by applicable law. If the App is used by a minor as part of a family, school, business, community or security program, the account must be configured and authorized by a parent, guardian or responsible organization as required by applicable law.

If you believe that a child has provided personal information without the required authorization, please contact us so that we can review the situation and take appropriate action.

11. Your Privacy Rights and Data Deletion

Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also request information about how your data is processed or object to certain processing activities where legally available.

To request account or data deletion, please contact us using the contact details below. We may need to verify your identity before processing the request. Some information may be retained where required for legal, safety, security, audit or emergency response purposes.

12. Third-Party Services and Platform Providers

The App may rely on third-party operating system services and technical providers, such as Apple or Google platform services for app distribution, push notifications, crash diagnostics or device-level permissions. These services are governed by their own privacy terms and platform rules.

Where third-party providers process information on our behalf, we require them to use the information only to provide and support the SecureLink SOS service and to protect it using appropriate security measures.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the App, legal requirements or our data practices. When we make changes, we will update the "Last updated" date above. If the changes are material, we may provide additional notice through the App, website or other appropriate channels.

14. Contact Us

If you have questions, requests or concerns about this Privacy Policy or the processing of your information, please contact us:

This Privacy Policy is intended to be published at a public URL and referenced from the Apple App Store, Google Play Store and inside the SecureLink SOS application where applicable.